THE DARK OLIVE

Effective Date: 09/10/2025

Last Updated: 3/12/2026

1. Introduction

Welcome to The Dark Olive. Your trust and privacy are paramount to us. We are committed to providing a secure, discreet, and confidential experience from the moment you visit our website to the moment your order arrives.

This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit, browse, or make a purchase from thedarkolive.com (the “Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.

Our Website Address: https://thedarkolive.com

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”).

A. Information You Provide Directly

Identifiers: Your name, email address, phone number, billing address, and shipping address.
Newsletter & Marketing Subscriptions: Email address and first name.
Account Information: If you create an account, we store your username and password (encrypted).
Commercial Information: Records of products you purchase, consider, or add to your cart.
Communications Data: Information you provide when you contact customer support, leave comments, subscribe to newsletters, or leave reviews.

B. Information We Collect Automatically

Usage Data: Internet Protocol (IP) address, browser type and version, device information, and time zone settings.
Store Activity: Products you have viewed (to show you recently viewed items) and cart contents (to keep track of items while you browse).
Location Data: We use IP addresses to estimate taxes and shipping costs.
Device Information: Browser type, operating system, and device type.
Cookies: And similar tracking technologies (see Section 5).

C. Sensitive Personal Information

Due to the nature of our products, commercial information about your purchases could potentially be used to infer information about your health or sex life.

We treat this information with the highest level of care.
We use it only for the purpose of fulfilling your order and providing customer support.
We do not use this sensitive information for any purpose that would require us to offer a right to limit its use under the CCPA/CPRA.

D. Payment Information

When you make a purchase, your payment details are provided directly to our secure, PCI-compliant third-party payment processors. The Dark Olive does not store your full credit card information on our servers.

E. Information From Third Parties

We may receive information about you from third-party services, including payment processors (e.g., Stripe, PayPal), analytics providers (e.g., Google Analytics), and email marketing platforms (e.g., Brevo) that we use to operate our business.

3. Email Marketing & Communications

3.1 Consent

We only send marketing emails to individuals who have provided explicit, affirmative consent by checking the consent checkbox on our email signup form. When you subscribe, we record your consent along with a timestamp and your IP address as proof of opt-in.

3.2 What We Send

Our marketing emails may include:

New product announcements
Exclusive offers and discounts
Intimate wellness education and guides
Brand news and updates
Promotional content

Every marketing email we send will clearly identify The Dark Olive as the sender, include our physical mailing address, and contain a working unsubscribe link.

3.3 How to Unsubscribe

You may unsubscribe from our marketing emails at any time by:

Clicking the “Unsubscribe” link at the bottom of any marketing email we send.
Contacting us directly at privacy@thedarkolive.com.

We will process your opt-out request within 10 business days, as required by the CAN-SPAM Act. Please note that unsubscribing from marketing emails will not affect transactional emails related to your orders (such as order confirmations and shipping notifications).

3.4 Third-Party Email Services

We may use third-party email marketing platforms such as Brevo to manage our email subscriber list and send marketing communications. These services may collect and process your email address and engagement data (such as open rates and click-through rates) on our behalf. These third-party processors are contractually obligated to protect your data and may not use it for purposes other than providing their services to us.

3.5 We Do Not Sell Your Email

We will never sell, rent, or share your email address with third parties for their own marketing purposes. Your email is used solely for communications from The Dark Olive.

4. Comments and Media

Comments

When visitors leave comments on the Site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.

Media

If you upload images to the website (e.g., in reviews), you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information.

Essential Cookies: Required for the Site to function properly (e.g., shopping cart, login sessions, age verification).
Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics). These collect anonymized data about page views and browsing patterns.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Login Cookies: Temporary cookies to verify login status and screen preferences.

Your Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain portions of our website (such as checkout).

6. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment: To process payments, ship products, calculate taxes, and manage returns.
Account Management: To set up and maintain your store account.
Customer Support: To respond to refunds, complaints, and inquiries.
Security: To prevent fraud and monitor for suspicious activity.
Marketing: To send you marketing messages (email/SMS), only if you have voluntarily opted in. You may unsubscribe at any time.
Site Improvement: To analyze usage trends, improve our website experience, and develop new features.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

7. Who We Share Your Data With

We share information with third parties who help us provide our orders and services. We do not sell your personal information.

A. No Sale of Mobile Data

IMPORTANT: No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

B. Payment Processors

Data is passed to processors to handle payments and fraud prevention:

PayPal — View PayPal Privacy Policy
Stripe — View Stripe Privacy Policy

C. Service Providers

Google (Analytics & Ads) — View Google Privacy Policy
Automattic (WooCommerce) — View Automattic Privacy Policy
QUIC.cloud / LiteSpeed — View QUIC.cloud Privacy Policy
Brevo (Email Marketing) — View Brevo Privacy Policy

D. Spam Detection

Visitor comments may be checked through an automated spam detection service (e.g., Akismet).

E. Legal Requirements

We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users of the Site or the public.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Order Information: Stored for 3 years for tax and accounting purposes.
Comments: Retained indefinitely so we can recognize and approve follow-up comments automatically.
Accounts: Stored until you request deletion of your account.
Email Subscriber Data: Retained until you unsubscribe. Upon unsubscribing, your email will be removed from our active marketing list. Consent records may be retained for an additional period to demonstrate compliance.
Website Analytics Data: Retained in anonymized or aggregated form.

9. Your Rights Under US State Privacy Laws

Residents of California, Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have the following rights:

Right to Know: Request a copy of the specific personal information we have collected about you.
Right to Delete: Request deletion of your personal data (subject to legal exceptions).
Right to Correct: Request correction of inaccurate personal data.
Right to Opt-Out: Direct us not to “sell” or “share” your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

Email: privacy@thedarkolive.com

We will respond to verifiable requests within 45 days. If we need additional time (up to 45 additional days), we will inform you of the reason and extension period in writing.

California “Shine the Light” Law

Under California Civil Code Section 1798.83, California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the email address provided above.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require verification that you have authorized the agent to act on your behalf before processing the request.

10. CalOPPA “Do Not Track” Disclosure

Some web browsers have a “Do Not Track” (DNT) feature. Because there is not yet a uniform standard for how to interpret DNT signals, our website does not currently respond to DNT signals. We continue to collect information as described in this policy regardless of DNT settings. We will update this policy if a formal DNT standard is adopted.

11. International Users

Our Site is operated from the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Site, you consent to such transfer and processing. At this time, we ship domestically within the United States only.

12. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include:

SSL/TLS encryption on our website
Secure storage of subscriber data
Restricted access to personal information on a need-to-know basis
PCI-compliant payment processing through third-party providers
Regular security reviews and updates

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

13. Children’s Privacy

Our Site and products are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. Our Site features an age verification gate to confirm visitor eligibility.

If we become aware that we have collected information from a minor, we will delete that information immediately. If you believe a minor has provided us with personal information, please contact us at privacy@thedarkolive.com.

14. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. SMS/Text Messaging

If we offer SMS or text message communications in the future, the following will apply:

You will only receive marketing text messages if you have expressly opted in.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by replying STOP to any message or by contacting us at privacy@thedarkolive.com.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Effective Date” and “Last Updated” dates at the top of this page and, where appropriate, notify you by email or through a notice on our Site. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Dark Olive Privacy Team