Privacy Policy

Who we are

Effective Date: 2/19/2026

1. Introduction

Welcome to The Dark Olive. Your trust and privacy are paramount to us. We are committed to providing a secure, discreet, and confidential experience from the moment you visit our website to the moment your order arrives.

This Privacy Policy explains how we collect, use, protect, and share your personal information. By using our website, you agree to the collection and use of information in accordance with this policy.

Our Website Address is: https://thedarkolive.com

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Information”).

A. Information You Provide Directly

• Identifiers: Your name, email address, phone number, billing address, and shipping address.
• Subscribe to our Email Newsletter or Marketing Communications: email address, First name
• Account Information: If you create an account, we store your username and password (encrypted).
• Commercial Information: Records of products you purchase, consider, or add to your cart.
• Communications Data: Information you provide when you contact customer support, leave comments, subscribe to newsletters, or leave reviews.

B. Information We Collect Automatically

• Usage Data: Internet Protocol (IP) address, browser type and version, device information, and time zone settings.
• Store Activity: Products you have viewed (to show you recently viewed items) and cart contents (to keep track of items while you browse).
• Location Data: We use IP addresses to estimate taxes and shipping costs.
• Divice Information: Browser type, operating system, device type
• Cookies : And similar tracking technologies (see Section 4)

C. Sensitive Personal Information

Due to the nature of our products, commercial information about your purchases could potentially be used to infer information about your health or sex life.

• We treat this information with the highest level of care.
• We use it only for the purpose of fulfilling your order and providing customer support.
• We do not use this sensitive information for any purpose that would require us to offer a right to limit its use under the CCPA/CPRA.

D. Payment Information

When you make a purchase, your payment details are provided directly to our secure, PCI-compliant third-party payment processors. The Dark Olive does not store your full credit card information on our servers.

E. Information From Third Parties

We may receive information about you from third-party services, including payment processors (e.g., Stripe, PayPal), analytics providers (e.g., Google Analytics), and email marketing platforms (e.g., Mailchimp) that we use to operate our business.

3. Email Marketing & Communications

3.1 Consent

We only send marketing emails to individuals who have provided explicit, affirmative consent by checking the consent checkbox on our email signup form. When you subscribe, we record your consent along with a timestamp and your IP address as proof of opt-in.

3.2 What We Send

Our marketing emails may include new product announcements, exclusive offers and discounts, intimate wellness education and guides, brand news and updates, and promotional content. Every marketing email we send will clearly identify The Dark Olive as the sender, include our physical mailing address, and contain a working unsubscribe link.

3.3 How to Unsubscribe

You may unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send, or by contacting us directly at [INSERT EMAIL ADDRESS]. We will process your opt-out request within 10 business days, as required by the CAN-SPAM Act. Please note that unsubscribing from marketing emails will not affect transactional emails related to your orders (such as order confirmations and shipping notifications).

3.4 Third-Party Email Services

We may use third-party email marketing platforms such as Mailchimp to manage our email subscriber list and send marketing communications. These services may collect and process your email address and engagement data (such as open rates and click-through rates) on our behalf. These third-party processors are contractually obligated to protect your data and may not use it for purposes other than providing their services to us.

3.5 We Do Not Sell Your Email

We will never sell, rent, or share your email address with third parties for their own marketing purposes. Your email is used solely for communications from The Dark Olive.

4. Comments and Media

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

• Gravatar: An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
  • Gravatar Privacy Policy: https://automattic.com/privacy/

Media

If you upload images to the website (e.g., in reviews), you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

5. Cookies and Tracking Technologies

We use cookies to track activity on our site and hold certain information.

• Essential Cookies: Required for the Site to function properly (e.g., shopping cart, login sessions, age verification)
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics). These collect anonymized data about page views and browsing patterns.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaign
• Login Cookies: Temporary cookies to verify login status and screen preferences.

Your Choices: You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may not be able to use portions of our website (such as checkout).

6. How We Use Your Information

We use the information we collect for the following purposes:

1. Order Fulfillment: To process payments, ship products, calculate taxes, and manage returns.
2. Account Management: To set up and maintain your store account.
3. Customer Support: To respond to refunds, complaints, and inquiries.
4. Security: To prevent fraud and monitor for suspicious activity.
5. Marketing: To send you marketing messages (email/SMS), only if you have voluntarily opted-in. You may unsubscribe at any time.

7. Who We Share Your Data With

We share information with third parties who help us provide our orders and services.

A. No Sale of Mobile Data

IMPORTANT: No mobile information will be shared with third parties/affiliates for their marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

B. Payment Processors

Data is passed to processors to handle payments and fraud prevention.

• PayPal: View PayPal Privacy Policy
• Stripe: View Stripe Privacy Policy

C. Service Providers

• Google (Analytics & Ads): View Google Privacy Policy
• Automattic (WooCommerce): View Automattic Privacy Policy
• QUIC.cloud / LiteSpeed: View QUIC.cloud Privacy Policy
• Spam Detection: Visitor comments may be checked through an automated spam detection service.

8. Data Retention

• Order Information: Stored for 3 years for tax/accounting purposes.
• Comments: Retained indefinitely.
• Accounts: Stored until you delete your account.
• Email subscriber data: Retained until you unsubscribe. Upon unsubscribing, your email will be removed from our active marketing list. Consent records may be retained for an additional period to demonstrate compliance.
• Website analytics data: Retained in anonymized or aggregated form

9. Your Rights (US State Privacy Laws)

CCPA, CPRA, VCDPA, CPA Rights

Residents of California, Virginia, Colorado, and other states with privacy laws have the right to:

1. Right to Know: Request a copy of the specific personal information we have collected.
2. Right to Delete: Request deletion of your data (subject to legal exceptions).
3. Right to Correct: Request correction of inaccurate data.
4. Right to Opt-Out: Direct us not to “sell” or “share” your personal information for cross-context behavioral advertising.

How to Exercise Your Rights:

• Email: privacy@thedarkolive.com
• We will respond to verifiable requests within 45 days.

California “Shine the Light” Law

Under California Civil Code Section 1798.83, California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the email provided below.

10. CalOPPA “Do Not Track” Disclosure

How We Respond to Do Not Track Signals: Some web browsers have a “Do Not Track” (DNT) feature. Because there is not yet a uniform standard for how to interpret DNT signals, our website does not currently respond to DNT signals. We continue to collect information as described in this policy regardless of DNT settings.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL/TLS encryption on our website, secure storage of subscriber data, and restricted access to personal information on a need-to-know basis. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Site and products are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. Our Site features an age verification gate to confirm visitor eligibility. If we become aware that we have collected information from a minor, we will delete that information immediately. If you believe a minor has provided us with personal information, please contact us at admin@theblackolive.com

13.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Effective date” at the top of this page and, where appropriate, notify you by email or through a notice on our Site. We encourage you to review this Privacy Policy periodically.

14. Contact Us

For questions about this policy: The Dark Olive Privacy Team

Email: privacy@thedarkolive.com